EXCHANGES AND RETURNS

We aim to make returns as easy and hassle free as possible

Please contact us prior to returning an item. This ensures we are aware that an item(s) is due to be returned to us.

Our Refunds & Returns Policy lasts 14 days. You are only eligible to return an item If less than 14 days have passed since your purchase date.

To be eligible for a refund, your item(s) must be unused, unworn, clean and unwashed, and in the same condition that you received it.

If returned items are found to be washed, worn, soiled or have evidence of dog hairs they will unfortunately not be eligible for a refund and will be returned to you. This due to the item now being "Used" and unable to be resold.

Please make sure all tags and packaging are still attached to items to be eligible for a refund. Any items returned without tags and packaging will not be refunded. You will receive an email to advise of this, at which time we can organise to return the items to you at your cost.

 

Returns Process:

Please pack your return item(s) with the original order slip or a note of the order number, name, and address and then contact us for a return address. 

(Please ensure all returns are unworn, unwashed and free from pet hair)

 

Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.

It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).

Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:

1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)

2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

3. If you have done these steps and still have not received your refund, please email us at: herbieshairofthedog@gmail.com

 

Exchange Policy

Unfortunately we do not accept exchanges, this is due to the possibility of stock selling out. We would advise following the return policy below to return your product and then purchasing your preferred size and/or colour.